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Rental Terms

This translation is provided for information only. In the event of any discrepancy, the Spanish version prevails, as it is the one governing the contractual relationship.

Payment of the rental booking constitutes acceptance of each and every one of the following terms:

Only the General Commercial Terms established by DELTA AZUL SOLUCIONES S.L. shall be valid; no terms differing from these will be accepted.

calendar_monthThe Booking

Booking the vehicle requires prior payment of 30% of the total rental as a deposit. Should the customer request cancellation of the booking, the following penalties will be applied to the booking payment:

  • Cancellation more than 30 days before the rental start date: 50% penalty
  • Cancellation between 30 and 16 days before the rental start date: 80% penalty
  • Cancellation less than 16 days before the rental start date: 100% penalty

credit_cardPayment

The full rental amount must be paid before the vehicle is collected. A SECURITY DEPOSIT of €600 will be taken on the same credit card used for the booking (excess hold) via card terminal, to guarantee proper use and correct return of the vehicle.

account_balance_walletReturn of the Security Deposit

The security deposit will be refunded within 48 working hours of the vehicle's return. Any damage or missing item at the time of return, or if the vehicle has not been returned in an acceptable state of cleanliness, entitles DELTA AZUL SOLUCIONES S.L. to deduct the corresponding amount from the deposit.

Where damage cannot be assessed immediately, DELTA AZUL SOLUCIONES S.L. shall have 30 days to refund any remaining balance of the deposit, having deducted the cost of repairing the damage caused.

Where the damage has been caused by misuse, vandalism, the consumption of alcohol or the use of narcotics, the amount charged to the card may exceed the amount of the security deposit.

gavelPenalties and Fines

The customer shall bear the cost of all penalties, fines, sanctions and judicial or extrajudicial expenses arising from any traffic offence (whether administrative, criminal or of any other kind) directed against the vehicle, the customer or DELTA AZUL SOLUCIONES S.L. during the term of this rental agreement.

DELTA AZUL SOLUCIONES S.L. will identify the driver, so the penalty notice will be sent to the address provided and the customer may pay it. Should the address provided be incorrect or the letter be returned for any reason, DELTA AZUL SOLUCIONES S.L. may charge the amount of the fine (or any of the expenses noted above) to the credit card provided during the rental period.

18_up_ratingMinimum Age

All drivers of the rental vehicle must be at least 25 years old and must hold a valid category B driving licence held for at least two years, or the equivalent national licence. Non-EU residents must hold an international driving permit.

If, at the time of handover, the customer does not hold a valid driving licence, or the documentation presented is false or inaccurate, the customer shall for all purposes be deemed not to have collected the vehicle, and the terms for the customer's cancellation of the binding booking (point 1) will apply, with no right to any refund or compensation.

balanceCompensation

The Renter shall not claim any compensation if, due to force majeure or unforeseen circumstances (a breakdown or incident that cannot be repaired by the scheduled handover date), the vehicle cannot be delivered on the agreed day.

The Owner reserves the right to substitute the vehicle for another should the booked vehicle be unavailable. The Owner does not guarantee that the vehicle will be in perfect cosmetic condition at the time of rental; any damage will be recorded at handover and specified in the rental agreement.

Should the rental be impossible on the agreed date, the Renter may change the rental dates to others, subject to availability, and may not claim any compensation.

Should the Renter unilaterally start the rental late or end it early, they shall not be entitled to any refund.

timelapseExtensions

If the customer wishes to extend the rental, they must request it from DELTA AZUL SOLUCIONES S.L. at least 3 days before the end of the agreement. Confirmation of the extension is subject to the company's availability at that time. Unauthorised late returns not caused by force majeure will be penalised at three times the daily rate applied in the agreement.

Failure to comply with this term entitles DELTA AZUL SOLUCIONES S.L. to take possession of the vehicle or to claim it through the courts. The company reserves the right to recover the vehicle at any time during the term of the agreement if its use breaches these general terms.

rv_hookupHandover and Return

  • Handover and return of the vehicle will take place at the DELTA AZUL SOLUCIONES S.L. car park or at the previously agreed place and time.
  • The customer must follow the vehicle operating instructions provided by our technical staff.
  • On returning the vehicle the customer must carry out a final inspection together with our staff, and will sign the return in the agreement.
  • Any damage not recorded in the agreement and detected when the vehicle is returned will be charged to the customer and deducted from the security deposit.
  • Should any damage be detected within the following 48 hours (after the vehicle's return), during cleaning and checking, the customer will be notified so that payment can be arranged.
  • Opening hours: The vehicle may be collected from 10:00 until 19:00 and returned between 16:00 and 19:00. To extend the trip, availability must be checked and the extra cost covered.
  • Failure by the Renter to appear at the agreed place and time for the start of the rental shall be treated as unilateral cancellation of the agreement and the booking, with a penalty of 100% of the value of the rental.

cleaning_servicesCondition on Return

The vehicle must be returned clean (inside and out); otherwise a surcharge of between €40 and €100 + VAT will be charged for cleaning, in line with the established rates.

The vehicle is handed over with a full fuel tank and must be returned the same way. Otherwise DELTA AZUL SOLUCIONES S.L. will charge the customer for the fuel needed to fill the tank. All fuel and maintenance costs (e.g. punctures, screen wash, etc.) during the rental period are borne by the customer, where applicable.

The vehicle must be returned with the toilet and waste water tanks properly emptied; otherwise the customer agrees to pay a fixed charge of €120.

reportProhibitions, Obligations and Protection

The customer acknowledges receiving the vehicle in perfect mechanical condition, with the necessary documentation and with the appropriate tools, tyres and accessories, and undertakes to keep it in good condition and to comply with the highway code.

  • If the rental cannot begin on the agreed day, the Owner's liability is limited to refunding the rental cost for the days the motorhome could not be enjoyed.
  • In the event of any fault in the motorhome's equipment, the Renter must notify the Owner immediately, preferably with photos and/or videos, and will receive the appropriate instructions.
  • For maintenance work or repairs, the Renter must obtain the Owner's approval of the quote.
  • No more passengers may be carried than specified in the vehicle documentation. Pets are allowed free of charge, provided notice is given when booking.
  • The vehicle may not be sub-let or used to carry people for commercial purposes, nor may its use be transferred to third parties.

Strictly prohibited:

  • Carrying prohibited goods, drugs or flammable materials.
  • Driving under the influence of alcohol, drugs, fatigue or medication.
  • Driving off the road network, on unsuitable terrain, or in races or sporting events.
  • Travelling outside the EU or to areas of armed conflict.
  • Smoking or lighting candles inside the vehicle (automatic loss of the security deposit).
  • Using a portable camping gas stove inside the vehicle.
  • Altering any technical feature of the vehicle.

Other Responsibilities:

  • Keeping the vehicle safe, parking it appropriately and protecting it from frost and the elements.
  • Complying with local rules on wild camping and authorised areas.
  • Loss of the keys incurs a cost of €200, and loss of the documentation €500.

car_crashWhat to Do in the Event of an Accident

In the event of an accident, theft, fire or damage caused by wild animals, the customer must immediately inform the police and DELTA AZUL SOLUCIONES S.L. by phone or email.

In the event of an accident the Renter must report it immediately, and never later than 24 hours.

  • They must not admit or prejudge liability for the incident, except by completing the European Accident Statement.
  • The Renter must obtain all the details of the other party and of any witnesses and send them in full.
  • They must report the accident to the authorities immediately if the other party is at fault.
  • They must not leave the vehicle without taking appropriate steps to protect and safeguard it.

In the event of theft of the vehicle, it must be reported to the competent authority immediately, notifying the Owner and sending a copy of the police report within 24 hours together with the vehicle keys; otherwise the insurance and cover will be void.

verified_userResponsibilities of Delta Azul Soluciones S.L.

DELTA AZUL SOLUCIONES S.L. will hand over the vehicle in perfect condition, having carried out all checks and maintenance required for it to run properly.

If, due to force majeure or reasons beyond the control of DELTA AZUL SOLUCIONES S.L., the vehicle cannot be handed over on the agreed date, this shall not entitle the customer to any compensation other than a refund of the amount paid for the rental.

shieldInsurance and Other Matters

The vehicle covered by this agreement is insured in accordance with the law within the European Economic Community, with an excess of €600 covering exclusively accidents to the exterior of the vehicle; misuse is not covered.

Should any incident occur during the term of the rental agreement, the Renter shall bear that amount, and hereby authorises it to be offset where applicable against the security deposit provided.

The Renter shall be solely liable for any civil liability arising from events or circumstances not covered by the policy. The Renter accepts the Terms and Conditions of the vehicle's insurance policy.