Terms, Insurance & Cover

Only the established General Commercial Terms of DELTA AZUL SOLUCIONES S.L. are valid; any terms that differ from them will not be accepted.

The vehicle may only be driven by the driver(s) named in the rental contract, who must certify that they hold the valid driving licence required for the vehicle's characteristics and its MAM (Maximum Authorised Mass). The customer undertakes not to allow the vehicle to be driven by persons not authorised in the contract.

The customer may not transfer, sublet or lend the vehicle to anyone for any reason. Should repairs be needed, the staff of a garage and/or a tow truck may handle the vehicle provided DELTA AZUL SOLUCIONES S.L. has been notified beforehand and has given its written consent.

At departure, the vehicle's mileage and fuel level will be recorded in the contract.

Booking the vehicle requires prior payment of 30% of the total rental as a deposit. If the customer requests to cancel the booking, the following penalties will apply to the booking payment:

• Cancellation more than 30 days before the rental start date: 50% penalty
• Cancellation between 30 and 16 days before the rental start: 80% penalty
• Cancellation less than 16 days before the rental start: 100% penalty

The full amount of the contracted rental must be paid before the vehicle is collected. A SECURITY DEPOSIT of €900 will be taken by credit card or bank transfer, to guarantee proper use and correct return of the vehicle.

The general condition of the vehicle, as well as the full inventory of accessories and equipment included, are detailed and valued in the Inventory Annex attached to the rental contract.

• Signature on delivery: both parties will review and sign the inventory at pick-up, accepting the condition and valuation of the items.
• Signature on return: the customer is obliged to carry out a final inspection together with the staff of DELTA AZUL SOLUCIONES S.L. and sign the return in the contract.

Any damage or missing item found on return that was not recorded at the initial signing entitles the company to deduct its value from the security deposit.

The security deposit will be refunded within 48 working hours after the vehicle is returned. Any damage or missing item at the time of return, or failure to return the vehicle in a properly clean condition, entitles DELTA AZUL SOLUCIONES S.L. to deduct the corresponding amount from the deposit.

All penalties for breaching the rules of use will be invoiced as additional services, subject to 21% VAT.

If the damage cannot be assessed immediately, DELTA AZUL SOLUCIONES S.L. will have 90 days to refund any remaining deposit, after deducting the cost of repairing the damage caused.

If the damage was caused by misuse, vandalism, alcohol consumption or drug use, the amount charged to the card may exceed the amount of the deposit.

The amount of all kinds of fines, penalties, sanctions and judicial and extrajudicial costs arising from any traffic offence (whether administrative, criminal or of any other kind) directed against the vehicle, the customer or DELTA AZUL SOLUCIONES S.L., arising during the term of the rental contract, will be borne by the customer.

DELTA AZUL SOLUCIONES S.L. will identify the driver, so that the fine is sent to the address provided and the customer can pay it. If the address provided is incorrect or the letter is returned for any reason, DELTA AZUL SOLUCIONES S.L. may charge the amount of the fine (or any expense mentioned above) to the credit card provided during the rental period.

The minimum age to drive the rental vehicle is 25 for all drivers. They must also hold a valid class B driving licence issued at least two years ago, or the equivalent national licence. Non-EU residents must hold an international driving permit.

The customer will not claim any compensation if, due to force majeure or an unforeseeable event (a breakdown or accident that cannot be repaired by the scheduled delivery date), the vehicle cannot be delivered on the agreed day.

DELTA AZUL SOLUCIONES S.L. reserves the right to replace the vehicle with another if the booked vehicle is not available. The company does not guarantee that the vehicle is in perfect cosmetic condition at the time of rental; any damage will be recorded at delivery and specified in the rental contract.

If the rental cannot take place on the agreed date, the customer may change the rental dates to others, subject to availability, but may not claim any compensation.

If the customer, by unilateral decision, starts the rental late or ends it early, they will not be entitled to any refund.

If the customer wishes to extend the rental, they must request it from DELTA AZUL SOLUCIONES S.L. at least 3 days before the end of the contract. Confirmation of the extension is subject to the company's availability at that time.

Unauthorised late returns not due to force majeure will be penalised as follows:

• Grace period (up to 30 minutes): no charge.
• Standard delay (from 30 minutes): €20 + 21% VAT for each hour of delay or part thereof. Example: if you return the vehicle 1 hour and 15 minutes late, 2 hours will be charged (€40 + VAT).
• Late-night delay (if the delay goes past 00:00): one additional full rental day at the current rate will be invoiced automatically, plus any hourly charges accrued beforehand, if applicable.
• Impact on the next booking: if the delay forces the next customer's delivery to be postponed or cancelled, it will be considered a serious detriment and penalised with 100% of the security deposit as compensation for the logistical and reputational damage caused.

Failure to comply with this condition entitles DELTA AZUL SOLUCIONES S.L. to take charge of the vehicle or to claim it through the courts. The company reserves the right to recover the vehicle at any time during the term of the contract if its use contravenes these general conditions.

• The vehicle will be collected and returned at the car park of DELTA AZUL SOLUCIONES S.L. (Avda. Mediterráneo 113, Onda, Castellón) or at a place and time agreed beforehand between the customer and the company.
• The customer is obliged to follow the vehicle operating instructions given by the technical staff of DELTA AZUL SOLUCIONES S.L.
• On return, the customer is obliged to carry out a final inspection of the vehicle together with the company's employees and sign the return in the contract.
• Damage not recorded in the contract and detected at the time of return will be borne by the customer and deducted from the security deposit.
• If any damage is detected within 48 hours after return, during the vehicle's cleaning and check-up, DELTA AZUL SOLUCIONES S.L. will notify the customer to arrange payment.
• Opening hours: the vehicle can be collected and returned between 9:00 and 19:00. To extend the trip, availability must be checked with DELTA AZUL SOLUCIONES S.L. and the extra cost assumed.
• Failure of the customer to appear at the agreed place and time for the start of the rental will be treated as unilateral termination of the contract and the booking, with a penalty of 100% of the contracted rental value. DELTA AZUL SOLUCIONES S.L. may dispose of the booked vehicle without the customer being entitled to any compensation.

Pets may travel free of charge provided their stay is declared when making the booking. The customer undertakes to keep the animal clean and properly cared for throughout the rental and not to cause nuisance to others. Damage or dirt caused by the pet will be deducted from the security deposit.

The customer acknowledges that they receive the vehicle in a suitable condition for the trip, as verified in the check-in list, with the necessary documentation and with the appropriate tools, tyres and accessories, and undertakes to keep it in good condition and to obey the highway code.

• If the rental cannot start on the scheduled day, the liability of DELTA AZUL SOLUCIONES S.L. will be limited to refunding the cost of the rental days that could not be enjoyed.
• In the event of any breakdown of the motorhome's components, the customer must report it immediately to DELTA AZUL SOLUCIONES S.L., preferably with photos and/or videos, and will receive the appropriate instructions for its repair.
• For maintenance or breakdown repair work, the customer must obtain prior authorisation of the quote. The authorised amount will be reimbursed on return of the vehicle, upon presentation of the official invoice issued in the name of DELTA AZUL SOLUCIONES S.L.
• No more passengers may be carried than those specified in the vehicle's documentation.
• The vehicle may not be sublet or used to carry people for commercial purposes, nor given any use not specified in the contract. Nor may its use be transferred to third parties, whether free of charge or for payment.

In the event of an accident, theft, fire or damage caused by game animals, the customer must immediately inform the police and DELTA AZUL SOLUCIONES S.L. by phone or email.

In the event of an accident, the customer must inform the company immediately, and never later than 24 hours.

• Do not admit or prejudge liability for the incident, except in the «Joint Accident Statement».
• Obtain all the details of the other party and of witnesses, and send them together with the details of the accident to DELTA AZUL SOLUCIONES S.L.
• Immediately notify the accident to the authorities if the other party is at fault.
• Do not leave the vehicle without taking appropriate measures to protect and safeguard it.

If the customer fails to comply with any of these measures, DELTA AZUL SOLUCIONES S.L. may claim from them the damages caused by their negligence.

DELTA AZUL SOLUCIONES S.L. will deliver the vehicle in a suitable condition for the trip, having carried out all the checks and maintenance necessary for its proper operation. The condition of the vehicle will be verified by the company's staff and by the customer at delivery using the check-in list.

If, due to force majeure or reasons beyond the control of DELTA AZUL SOLUCIONES S.L., the vehicle cannot be delivered on the agreed date, this gives no right to any compensation in favour of the customer, other than the refund of the amount paid for the rental.

The vehicle is insured as required by law within the European Union, with a €600 excess covering exclusively accidents to the exterior of the vehicle; misuse is not covered.

If any claim occurs during the term of the contract, the customer will bear the amount of the excess, which they hereby authorise to be set off, where applicable, against the security deposit.

Civil liabilities arising from events or circumstances not covered by the policy will be the customer's sole responsibility. The customer accepts the Terms and Conditions of the vehicle's insurance policy.

The loss or misplacement of any item must be reported when the vehicle is returned. DELTA AZUL SOLUCIONES S.L. is not responsible for belongings left inside the motorhome and cannot guarantee their safekeeping. The maximum period to collect recovered items is 5 working days.

If the customer has replaced a lost item or piece of equipment with another and left it in the vehicle, DELTA AZUL SOLUCIONES S.L. will decide whether or not to accept the replacement. If it does not, the cost of the original item will still be deducted from the deposit, and the company may temporarily keep the replacement item if it affects the equipment or the course of the next booking.